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Shipping policy

Shipping and Returns

Shipping your package

Once your order has been confirmed, Parisfrip will deliver your order to its carrier within a maximum of 72 working hours.

You can choose from one of the delivery methods offered on the website when you place your order.

Deliveries in the European Union

- by Mondial Relay :

Only for the following countries:
Belgium, Luxembourg, Spain, Germany, Netherlands, Italy, Portugal and Austria.

The delivery of the parcel is carried out either in a relay point or at home, with an average delivery time of 3 to 6 working days according to the destinations, as from the assumption of responsibility of the parcel by the partner network.

- by La Poste :

Deliveries are made either by Colissimo Europe Domicile without signature or with signature, or by Colissimo Europe Point Retrait with an indicative delivery time from D+3.

Deliveries outside the European Union

They are carried out by the international postal services via Colissimo with delivery against signature of the recipient, with an average time of sending from 5 to 8 days from the deposit in the post office.

The customer agrees to pay all import taxes, customs duties, value-added tax and any other taxes due under the laws of the country where the order is received. Parisfrip will not be held responsible if the customer does not pay all taxes.

Your package is shipped at your own risk, but special care is taken to ensure proper packaging. Boxes are properly sized and your items are properly protected.

The shipping costs are free of charge from 50 euros of purchase.

They include the preparation and packaging costs, as well as the shipping costs. The preparation costs are fixed, while the shipping costs vary according to the total weight of the package and its destination.

The costs will be indicated to you when you place your order.

For the shipments, our partners are La Poste Colissimo and Mondial Relay.

For Mondial Relay (rates in TTC) :


0 Kg - 0,50 Kg

4,55 €

11,20 €

9,50 €

0,51 kg - 1 kg

5,35 €

11,20 €

9,50 €

1,01 kg - 2 kg

6,05 €

12,50 €

10,40 €

2,01 kg - 3 kg

6,95 €

13,70 €

11,10 €

3,01 kg - 5 kg

8,15 €

15,85 €

12,50 €

5,01 kg - 10 kg

13 €

22,50 €

16,15 €

Traceability of your package

Regardless of the delivery method you choose, we send you a link to track your package online.

Return policy

Retraction period

Within the framework of the right of withdrawal, defined in the article L.221-18 of the Code of consumption, you have a 14 calendar days deadline which follow the reception of your order, to cancel the order of any product bought on the site. You do not have to justify your reasons, nor to pay any penalty.

Notification of withdrawal

To cancel your order under your right of withdrawal, you must notify your intention to withdraw :

- either by sending a letter before the end of the return date, mentioning the name of the item concerned, to the following address
Pépinière d'Entreprise La Miel, 1 Centre commercial La Tour, 93120 La Courneuve.

- or by sending an email to the customer service at the following address

For this purpose, you can use the model of retraction form located in appendix of the General Conditions of Sale

Any request for return after the deadline can not be satisfied.

Time limit for return

The address for returning the item(s) is as follows

Pépinière d'Entreprise La Miel, 1 Centre commercial La Tour, 93120 La Courneuve.

You have a period of 14 calendar days to return the product purchased. This period runs as from the communication of your decision to retract. All returned items must be perfectly intact.

Returns are the responsibility of the buyer for all orders delivered outside of metropolitan France.

Refund period

Parisfrip will reimburse the full purchase price of the item(s), excluding shipping costs, within 14 days of being informed of your decision to withdraw.

However, Parisfrip reserves the right to defer the refund until the item(s) have been recovered; or until proof of shipment of the item(s) has been received, whichever comes first.

All returned items must be perfectly intact.

You will then receive an email to notify you of the refund. This means that the refund request has been validated with our payment intermediaries Stripe or Paypal.

It may take a few days before you receive the payment in your bank account, depending on the processing time of your bank.